We have compiled a list of Frequently Asked Questions for your easy reference. Simply click on the FAQ tab to find out more. However should you have further queries, please do not hesitate to contact us via the following:
Investment Centre:
Marina Bay Financial Centre
| Address: |
10 Marina Boulevard #09-01
Marina Bay Financial Centre Tower 2, Singapore 018983
Opening hours :
8.30 am to
5.30 pm (Monday - Friday)
Closed on Saturdays, Sundays & Public Holidays |
| Fax: | +65 6323 1176 |
| Email: | clientservices.sg@cgsi.com |
Client Services Hotline
- 1800 538 9889 (SG Toll Free)
- +65 6538 9889 (Overseas)
Order Assistance via Dealing Desks - Day Markets
Day markets from
7.00 am to 5.00 pm,
please contact our CFD Dealing Desk.
- +65 6232 5671
- 1800 882 261 (MY Toll Free)
Order Assistance via Dealing Desks - Night Markets
Night markets from
5.00 pm to
4.00am,
please contact our Central Dealing Desk.
Enquiries Click here to auto-generate email form
If you encounter problems with the above link, please manually create an email containing the following information and send it to sg.cfdquery@cgsi.com.
Name:
Contact Number:
Message For CGSI (Optional):
Feedback
If you wish to file a complaint about our services or the quality of our products, please contact our Client Services Department at 1800 538 9889, Mondays to Fridays (between 8.30 am and 6.00 pm), or email us atclientservices.sg@cgsi.com. Alternatively, you may write to:
CGS International Securities Singapore Pte. Ltd.
10 Marina Boulevard #09-01
Marina Bay Financial Centre Tower 2
Singapore 018983
Attn : Client Services Department
If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s websitewww.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 orinfo@fidrec.com.sg.