FAQ
1 2 3 4

Technical FAQs


Net Products Recommended Specifications

Operating System

Recommended :

  • Trader - Windows 10 or Mac 10.12.
  • Investor - Windows 10 or Mac 10.12.
  • ViewPoint - Windows 10 or Mac 10.12.

Browser Versions

Recommended :

  • Trader - IE 11.0, latest version or Firefox (Mac/Windows) or latest version of Chrome (Windows.).
  • Investor - IE 11.0, latest version of Chrome or latest version of Firefox.
  • ViewPoint - latest versions of Chrome, IE, Safari, Firefox, and Edge. Chrome is the recommended browser for ViewPoint. Note that your browser must have cookies and pop-ups enabled.

Mobile Operating System

Recommended :

  • iOS - Requires iOS 13.0 or later.
  • Android- 10 and up

Trader and Java Versions

Recommended :

  • Trader - Version 17.1 V5 SP6
  • Java - Java 8


Q1. What is the recommended screen size and resolution for the CFD platform?

The minimum screen size supported is a 15" colour monitor. However a monitor with screen size 17" and above is recommended. Resolution of greater than 1024 x 768 is required.


Q2. What is the minimum network speed required?

Wired Broadband (i.e. Cable, Fibre, ADSL, etc.) is highly recommended. Wireless Broadband can also be used although the connection speed and stability may not be desirable.


Q3. Can notebook or laptop be used to access the CFD platform?

Yes, if your equipment meets the system requirements.


Q4. Can the CFD platform be accessed from office?

Yes, if your equipment meets the system requirements. However, if you face difficulties in accessing the CFD platform, you should contact your company's network administrator for assistance.


Q5. How to log on to the CFD platform? Are there any installations required?

Our CFD platform is a Browser-based platform whereby there are no downloads required to install any software.